The Centers for Medicare & Medicaid Services (CMS) requirement that facilities have a fully implemented QAPI program by November 28, 2019, means that it’s time to take QAPI plans from paper into practice. As the NAC, you have a lot to contribute to the process, especially when it comes to understanding how your facility’s quality ratings, such as Five-Star, come to be and can be improved to contribute to the success of your organization.
CASPER reports can be an important tool in developing Performance Improvement Projects to improve quality ratings, according to Maureen McCarthy, RN, BS, RAC-MT, QCP-MT, President of Celtic Consulting. But they can only help if you use them in time, before the data hits the Five-Star ratings. As McCarthy says, “Five-Star reports are water under the bridge.” Alternatively, resident preview reports available through CASPER tell you which residents will be triggering, which gives you an opportunity to review the information for accuracy, to identify something larger going on, and even to correct erroneous information.